Ordering & Timescales
We understand you are experiencing a very difficult time in your life, which is why we want to ensure the process of purchasing a memorial is as efficient and easy as possible.
When you first reach out to us, whether that be by phone or email, we will ask for all the information we need to help you pick the best-suited memorial. Examples of questions we need to ask include where the burial site is. As well as potentially difficult to answer questions such as if the deceased opted for a burial or interment of cremated remains, and whether there will be any further names added to the memorial in the future. During our conversation, we will offer you an appointment with our creative director, Courtney.
All appointments are 1-1, this is why our showroom is strictly by appointment only. We like to be able to provide you with our full undivided attention and be able to give you the best experience possible. If feasible, your appointment will be best carried out at our showroom in Headley, so you can physically see the materials and shapes in person.
If you are unable to visit our showroom for any reason, it may be possible to meet with you at the cemetery/churchyard, or in some cases, at your home, where we can go through samples and brochures to find the perfect memorial. Both of these appointment types are available within a certain radius of our headquarters, so please inquire and we can verify if we are able to attend.
After your appointment, if you selected a memorial, we will create a quote for you and provide you with this via email within 3 business days. You are welcome to take as much time as you need to consider our quote, however, please be aware that our quotes are valid for 2 months only. If you decide to proceed after the quote validity runs out, we will need to reassess your quote. If we do not hear back from you, please know that we will only ever follow up with you once to ensure you received our quote okay and check to see if you had any questions.
If you are happy to proceed with the quote, we will ask for you to carefully read through the terms & conditions and sign and return these back to us. We also ask for a 50% deposit at this stage.
Once we are in receipt of the signed terms and your deposit, we can go ahead and order your memorial. Unfortunately, this can be the lengthiest wait of the process. Popular shapes and materials can have a much quicker delivery date, but more unique materials, shapes and sizes can take up to 24 weeks in some cases. We will always advise you of the estimated timeframe for completion as early on in the process as we can.
Whilst we await your memorial’s delivery, we will digitally design your memorial and provide you with examples for your approval. You can make as many adjustments as you like at this stage, and should only sign and return your layout to us when you are 100% pleased with the positioning, wording and spelling. We will also need to send a permit application form to the relevant authority. This form will require your signature and payment of the memorial permit fee, but other than that we will deal with the rest of the interactions with the local authority on your behalf.
Once your order arrives at our workshop, we can go ahead and create your finished memorial. We aim to fix this at the grave site as soon as we can after the minimum ground-settling timeframe has passed, but please note fixing is very much weather-dependent. At this stage, we will send you an invoice for the remaining 50% of the total cost.
Once your memorial has been fixed we will notify you that everything has been completed. Please be careful when going to visit it for the first few days as the cement needs time to set.
Get in touch
Address
Our Showroom address is:
PGH Memorials Ltd
Riddings Farm
Headley
RG198AU
Contact
email: courtney@pghmemorials.co.uk